Elevate customer experiences as a Technical Support Representative with MCI. You’ll resolve issues, answer inquiries, and enhance service across multiple industries in a agile support role.
MCI is looking for a highly motivated Technical Support Representative to serve as the first point of contact for customers. In this position, you will efficiently resolve technical issues while providing exceptional service. Your role will require robust communication skills and the ability to multitask in a rapid-paced environment.
Key Responsibilities:
• Respond to inbound and outbound customer inquiries promptly
• Resolve technical issues for first-contact resolution
• Research and retrieve information across systems
• Collaborate with departments to handle complex problems
• Document customer interactions accurately in systems
Requirements:
• Must be 18 years or older
• High school diploma or equivalent
• Robust written and verbal communication skills
• Basic proficiency in Microsoft Office
• Problem-solving abilities and customer-first mindset
Bring your dedication and technical skills to MCI and support our customers effectively.
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📌 Customer Focused Technical Support At Mci Sydney
🏢 The Sydney Call Centre
📍 Sydney