Use French and English daily as a Bilingual Debt Collections Representative in Barrie’s in-office, high-volume call centre. Negotiate repayment solutions with customers.
This full time position requires previous debt collections or related account recovery experience. You will manage overdue accounts, explain payment options, document interactions, and pursue recovery targets. Success depends on negotiation, resilience, organization, and skilled customer service. The schedule includes rotating shifts between 8:00 a.m. and 8:00 p.m., Monday to Saturday.
Key Responsibilities:
Contact French-speaking and English-speaking customers about overdue accounts
Negotiate repayment arrangements within approved guidelines
Develop realistic plans based on customer circumstances
Explain balances,
payment options, and next steps
Maintain accurate records of customer interactions and commitments
Requirements:
At least one year of debt collections experience
Solid spoken and written French and English
Confidence handling difficult financial conversations professionally
Strong negotiation, problem-solving, and customer service skills
Legal entitlement to work in Canada
Apply your bilingual communication, negotiation, and collections expertise while managing customer accounts and measurable recovery goals.
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