Build customer loyalty as a Retention Specialist with Cogeco in Burlington, Ontario, using negotiation and sales skills in a hybrid work model.
This regular position handles inbound and outbound customer inquiries about downgrading or disconnecting Cogeco services. You will resolve concerns, communicate product value, and provide qualified service. Success requires resilience, empathy, and consistent attention to performance targets.
Key Responsibilities:
Handle downgrade and disconnect requests using negotiation and sales skills
Resolve customer issues and provide customized service options
Call outbound customer lists to maximize retention opportunities
Promote Cogeco products, services, features, and advantages
Resolve billing inquiries and service discrepancies
Requirements:
Strong negotiation, sales, and customer service skills
Resilience when handling challenging customer conversations
Skilled, proactive, sincere, and empathetic communication
Ability to meet or exceed quality and KPI targets
Working camera and two government-issued identification pieces
Apply your negotiation, sales, and customer service strengths to retain Cogeco customers and address their service concerns from Burlington.
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