Analyze complex claims files and resolve complaints as a Senior Advisor, Customer Experience with Intact’s hybrid work model. Apply bilingual expertise across Claims.

This senior position supports Intact’s growing Claims team through investigation, judgment, and formal communication. You will research Auto and Property claims, determine final positions, and provide technical advice. The work also includes social media inquiries, information requests, reporting, and process improvement.

Key Responsibilities:
Analyze complex claims files using available business information
Determine and issue final positions on claims complaints
Draft explicit, formal position letters for insured clients
Provide technical advice to internal and external clients




Prepare leadership briefings on trends and recurrence prevention

Requirements:
College Diploma in Insurance or equivalent education and experience
Minimum five years’ Claims Adjuster experience
In-depth Auto and Property claims management knowledge
Valid Personal and Commercial Claims Adjuster certificate
French and English proficiency with robust analytical skills

Bring claims expertise, bilingual communication, sound judgment, and client focus to Intact’s Customer Experience team.
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📌 Senior Claims Customer Experience Advisor Laval
🏢 Intact FC
📍 Laval