Support passenger journeys at Edmonton International Airport through explicit communication, baggage processing, and productive boarding assistance. PrimeFlight schedules include nights, weekends, and holidays.
As a Customer Service Agent, you will welcome travelers, answer airport questions, and provide assistance throughout check-in and boarding. You will help passengers use kiosks, process baggage, issue boarding passes, and communicate flight changes. The position also requires compliance with airline and airport procedures, security regulations, and safety standards.
Key Responsibilities:
Assist passengers with self-service kiosks and online check-in
Verify travel documents and issue boarding passes
Announce flight changes and boarding times
Keep passenger areas clean, organized, and stocked
Participate in ongoing customer service training
Requirements:
Ability to interpret electronic and printed information
Comfort using tablets, computers, iPads, and mobile devices
Effective communication with clients and colleagues
Ability to lift up to 70 pounds
Ability to stand and walk for extended periods
Bring accurate communication, technology skills, and passenger support to PrimeFlight’s airport services at Edmonton International Airport.
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