Make Old Navy fashion accessible through product expertise, wardrobe guidance, and customer-focused service. This full time retail role uses an omnichannel approach.
As a full time Brand Associate, you bring Old Navy’s brand to life for customers and contribute to store results. Your product knowledge helps educate, inform, inspire, and wardrobe shoppers. You will engage customers, promote loyalty programs, resolve interactions courteously, and collaborate with leadership to deliver exceptional experiences.
Key Responsibilities:
Provide respectful, engaging service to customers and employees
Apply product expertise to educate and inspire shoppers
Offer wardrobe guidance and use suggestive selling
Handle customer interactions and potential issues professionally
Remain accountable for personal goals supporting store results
Requirements:
Robust communication skills for customer and team interactions
Customer-focused service mindset across store areas
Problem-solving approach open to feedback and continuous improvement
Flexible schedule meeting holiday, evening, overnight, and weekend needs
Ability to utilize retail technology and lift up to 30 pounds
Combine fashion product expertise, wardrobe guidance, and customer service to create memorable Old Navy shopping experiences.
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