Shape client experience and family engagement at WellFort Community Health Services, using surveys, co-design, and inclusive participation. Work in person across WellFort and partner locations.

This full time, permanent specialist leads WellFort’s Client Experience Framework and Client and Family Engagement Strategy. You will consult with leaders, teams, clients, families, and community partners. Your work integrates client voices into service planning, quality improvement, delivery, evaluation, and decision-making. The position requires discretion with confidential client experience, quality, risk, and performance information.

Key Responsibilities:
Lead the Client Experience Framework and engagement strategy
Design and evaluate client experience measurement initiatives
Coordinate advisory councils, co-design, and engagement forums




Analyze feedback trends and recommend service improvements
Embed client partnership in planning, policies, and evaluation

Requirements:
Five years’ healthcare experience in client experience or related initiatives
Experience designing surveys, focus groups, interviews, and feedback mechanisms
Knowledge of person-centred care, co-design, and engagement frameworks
Ability to facilitate inclusive discussions with diverse groups
Understanding of health equity, cultural safety, and inclusion principles

Apply client experience measurement, family engagement, co-design, and facilitation skills to strengthen WellFort services across Peel Region.
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📌 Client Experience Engagement Specialist Brampton
🏢 Collage
📍 Brampton