Customer communication and complaint resolution define this Customer Relations Officer role with WhatJobs Direct in Kimberley, using a hybrid work model.
WhatJobs Direct seeks a proactive, detail-oriented officer to support positive customer experiences. You will manage inquiries, build relationships, communicate professionally, and coordinate customer needs with internal departments. The position combines office-based collaboration in Kimberley, Northern Cape, with remote flexibility.
Key Responsibilities:
Manage and resolve inquiries, complaints, and customer issues promptly
Build lasting relationships through effective customer communication
Liaise between customers and internal departments
Maintain detailed CRM records of customer interactions
Follow up proactively after resolutions
Requirements:
Proven customer service or customer relations experience
Excellent verbal and written communication skills
Solid negotiation and conflict resolution abilities
CRM software and office application proficiency
Ability to commute to Kimberley, Northern Cape
Bring empathy, CRM proficiency, and conflict resolution skills to strengthen customer relationships for WhatJobs Direct in Kimberley.
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