Use solid listening and de-escalation skills to assist tenants, support residence operations, and respond to daily needs in a shift-based setting.

The Direct Support Worker assists residents and tenants with practical, personal, and moral support. You will serve as a first contact for situations not requiring immediate 911 assistance, report incidents, and enforce policies. The position includes administrative work, document creation, chore coaching, food-service preparation, and liaison duties. Experience in a social setting is preferred.

Key Responsibilities:
Respond to residents requesting advice, guidance, or assistance
Act as first contact when 911 assistance is unnecessary
Report incidents and information accurately to staff




Create and revise documents supporting program delivery
Liaise with referral sources and external agencies

Requirements:
High school diploma or approved alternative combination
At least one year of experience, preferably socially focused
Mental Health First Aid and Non-Violence certification or willingness
Robust communication, listening, negotiation, and problem-solving skills
Ability to work with diverse and vulnerable populations

Apply your communication, documentation, and de-escalation strengths while supporting tenants and staff within The Salvation Army.
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📌 Residential Support Services Assistant Charlottetown
🏢 The Salvation Army
📍 Charlottetown