Lead Azure operations and service delivery management for enterprise clients, coordinating distributed teams and customer-facing escalations. This position focuses on cloud infrastructure operations.

The Service Delivery Manager brings 8+ years of overall IT industry experience and proven enterprise service delivery management experience. You will manage onsite and offshore delivery models, stakeholders, escalations, and Azure operations. The work includes incident, problem, change, and service request management, operational reporting, performance monitoring, risk, and compliance.

Key Responsibilities:
Serve as primary client contact for service delivery matters
Manage end-to-end Azure Cloud Infrastructure operations
Coordinate incident, change, problem, and service request management




Ensure adherence to SLAs, KPIs, governance, and compliance
Drive continuous service improvement and corrective actions

Requirements:
8+ years of overall IT industry experience
Enterprise service delivery management experience
Experience managing onsite, offshore, and distributed teams
Solid customer-facing stakeholder and escalation management experience
ITIL Foundation certification or higher preferred

Apply Azure operations, stakeholder leadership, and service improvement expertise across enterprise cloud infrastructure delivery and governance.
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📌 Azure Service Delivery Manager Montreal
🏢 apptoza
📍 Montreal