Lead Life and Critical Illness claims quality at Medavie while coaching adjudicators, supporting appeals, and working remotely across Canada.

This permanent Team Leader role oversees Life, Critical Illness, and Disability claims work alongside Appeals reviews. You will guide complex case decisions, strengthen adjudication quality, and promote consistent service standards. The position connects Quality Services with Claims Operations, Medical Services, Legal, and internal partners.

Key Responsibilities:
Lead daily work for Life and Critical Illness adjudicators
Coach Appeals specialists and support complex claims decisions
Review escalated cases against contracts and best practices
Improve claims workflows, tools, guidelines, and documentation




Report team performance, trends, risks, and recommendations

Requirements:
Post-secondary university or college degree
Minimum five years’ Life, Critical Illness, or Disability claims experience
Ten years’ Life and Disability insurance industry experience
One year supervising Life and Disability Case Management
French and English bilingualism with robust analytical communication skills

Apply claims adjudication, appeals expertise, and people leadership to advance quality services at Medavie.
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📌 Quality Services Team Leader Claims Toronto
🏢 Medavie
📍 Toronto