Western Truck & Trailer is currently looking to fill an immediate position in our busy Parts Department. We are looking for a seasoned Parts Apprentice or Parts Journeymen to assist all customers (retail, wholesale and shop,) in person or on the telephone, in selecting required parts in a friendly, skilled, and efficient manner.

General Responsibilities:
Learns and effectively uses the company business system PBS, the CRM, and all other online programs (Paragon, CAT, etc.), required to fulfill the duties of a parts person
Exceptional Customer Service skills through creating a positive customer experience both in person and on the telephone.
Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line
Answers phone calls in a timely and appropriate manner to provide the sale, price quotes and other information
Notifies the shop supervisor and the customers when special ordered parts have been received
Pulls and fills orders from stock for orders via telephone and walk in Customers




Advise Customers on substitution or modification of parts when identical replacements are not available
Deals with returned parts and exchanges or refunds customers for defective parts.
Participates in all training programs that are made available

Qualifications:
Minimum 2 years as a Parts Person working within the Heavy Duty Truck industry.
An exceptional level of organization
Excellent verbal, written and communication skills
Ability to work without direct supervision in a high paced environment

We offer:
Competitive wages
An above average perks package with an Pension matching program
Closed on Sundays and most holidays
Positive environment and commitment to quality of work life

Job Type: Full-time

Job Type: Full-time

Pay: $28.00-$33.00 per hour

Advantages:
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
In office parking
Paid time off
Store discount

Experience:
Parts: 1 year (required)

Work Location: In person

📌 Parts Person Edmonton
🏢 Western Truck & Trailer/OK Tire
📍 Edmonton