Key Responsibilities
Manage apparel and promotional product inquiries from initial contact through product selection, quoting, order placement, and follow-up.
Recommend garments, promotional products, and decoration methods suited to each customer's budget, intended use, quantities, and deadlines.
Obtain and verify supplier pricing, inventory availability, minimum quantities, production timelines, and shipping costs.
Prepare accurate, itemized quotes in Microsoft Excel, accounting for products, decoration, setup charges, and shipping.
Respond to current quote requests within 60 minutes during business hours, providing a quote where possible or a transparent next step and expected turnaround when additional information is required.
Manage a high volume of email correspondence while maintaining accurate records and following through on outstanding quotes and orders.
Confirm artwork requirements, decoration locations, sizing, colours, quantities, and customer approvals before releasing orders.
Coordinate with vendors and internal production staff to ensure order specifications and deadlines are clearly communicated.
Develop customer relationships, follow up on sales opportunities,



and grow repeat business.

Required Experience And Qualifications
At least three years of direct sales experience in custom decorated apparel, including preparing quotes and managing customer orders.
Practical knowledge of screen printing, embroidery, DTF (direct-to-film), and other apparel decoration methods, including suitability for different fabrics, artwork, quantities, and budgets.
Experience sourcing apparel and promotional products through industry suppliers and interpreting supplier pricing.
Proficiency in Microsoft Excel, including working with formulas and pricing spreadsheets to prepare customer quotes.
Demonstrated ability to manage multiple active quotes and orders in a busy, deadline-driven workplace.
Robust written and verbal communication, attention to detail, and consistent follow-through.
Ability to work independently and reliably in our Calgary office.

General retail clothing sales or customer service experience alone does not meet the industry experience requirement for this position.

📌 Account Manager Calgary
🏢 W3Global
📍 Calgary