Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.
Experience working in the banking industry.
Deep understanding of service management principles, frameworks such as ITIL, and best practices for productive and effective service delivery.
Solid experience in incident management, problem management, change management, and service level management.
Solid interpersonal and communication skills to build and maintain client relationships.
Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
Ability to analyze complex situations, identify problems, and propose effective solutions.
Continuous improvement mindset.
Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
📌 Net And Windows Support Manager Toronto
🏢 Tekshapers
📍 Toronto
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