Lead patient support operations at McKesson using performance data, workforce insights, and quality standards in a hybrid Greater Toronto Area role. Oversee supervisors supporting complex therapies.As Operations Manager, Patient Support Programs, you will direct daily performance across a portfolio of programs. Lead three to five supervisors, strengthen service delivery, and support patients and healthcare providers. Your work connects operational decisions with contractual KPIs, SLAs, regulatory requirements, and quality expectations.Key Responsibilities:
Monitor daily operations against KPIs, SLAs, quality, and service commitmentsAnalyze queues, productivity, quality, workforce data,



and operational risksConvert insights into workflow and service improvement action plansCoach supervisors on expectations, performance gaps, and team effectivenessMaintain procedures, training records, documentation, audits, and corrective actionsRequirements:
Degree or equivalent experienceSix or more years of skilled experienceZero to two years of supervisory experienceHealthcare operations or patient support program experienceExperience using operational metrics for decisions and improvementsBring healthcare operations leadership, supervisor coaching, and data-driven improvement skills to McKesson’s patient support programs.
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📌 Patient Support Operations Manager Winnipeg
🏢 McKesson
📍 Winnipeg