Our financial services client is seeking a Application Architect II (2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture

Join a team supporting contact centre architecture initiatives within a large banking setting.

This role focuses on architecture support for contact centres, migration design, and AI-related initiatives across platforms including Amazon Connect.

The position offers exposure to industry-standard contact centre technologies and collaboration with internal and external stakeholders across multiple business areas.

Contract, Toronto or Montreal Hybrid, : 2 days on site, 3 days work from home
Front Street West Corporate, Toronto, City Centre Tower A - Dundas Street, London, 50 Boulevard Cremazie West, Montreal or Telesat Court Corporate, Ottawa

12 month

Must Haves
2+ years as an IT Architect or 4+ years of prior Lead Developer experience




Experience defining solution sets from requirements
Proficiency with Jira and Confluence
Advanced MS Office usage including Word, Excel, PowerPoint, and Visio
Degree or Diploma

Nice to Have
Agile experience
Contact centre experience including IVR flows, desktop solutions, or telecom
Experience with Agentic AI solutions
Amazon Solution Architect certification
Experience within banking, financial institution, or medical settings

Responsibilities
Support architecture initiatives for contact centre platforms
Design migration solutions for contact centre environments
Contribute to AI-related project support activities
Define solution sets from business requirements
Present solutions to large stakeholder groups in virtual and in-person settings
Collaborate with internal and external stakeholders

📌 Junior Application Architect 2+ Years Of Experience To Support Contact Centre Migration Design And Ai Initiatives Using Amazon Connect And Solution Architecture 58771 Ottawa
🏢 S.i. Systems
📍 Ottawa