Location: 1465 Salisbury Avenue, Port Coquitlam, BC
Pay: CA$24.00 – CA$28.00 per hour (Experience dependent)
Job Type: Full-time, Permanent
Our Philosophy
We are a premier, independent, and progressive dental practice standing for the Complete Health of our patients. We utilize advanced technology (Tracker) and a "team-first" approach to provide the most thorough care available.
The Opportunity
Do you have a gift for connecting with people and a "detective’s eye" for numbers? We are seeking a Dental Receptionist / Treatment Coordinator who possesses exceptional communication skills and the ability to manage the financial health of our patient accounts.
Note on Experience & Schedule: While 2 years of dental administration experience is preferred, we prioritize talent, high intelligence, and attitude. We are fully prepared to train the right candidate who is tech-savvy and detail-oriented.
- The Schedule: Full time. Mondays: 9:30 AM – 6:30 PM (Late shift).
- Alternating Saturdays: Balanced with a scheduled "In-Lieu" day off during the week for a true work-life balance.
Key Responsibilities
- Financial Excellence (AR Management): You will be responsible for the "health" of our ledger. This includes managing dental insurance claims, following up on outstanding balances (Accounts Receivable), and ensuring 100% billing accuracy.
- Treatment Coordination: Clearly and confidently explain treatment plans and financial options to patients, helping them say "yes" to their health.
- Communication Mastery:
Act as the primary ambassador for the practice with elite-level professionalism on the phones and in person.
- Operational Flow: Manage the schedule to ensure the office runs precisely on time.
What We Are Looking For
- Exceptional Communication: You are articulate, empathetic, and professional.
- Numerical Accuracy: You enjoy the satisfaction of a balanced ledger and a clean AR aging report.
- Tech-Savvy: You are a quick learner with digital systems (Tracker experience is a major asset).
Why Join Us?
- Competitive Base Pay: CA$24.00 – CA$28.00 per hour.
- Performance Bonus: We win together! Our team enjoys a Monthly Performance Bonus when office targets are achieved.
- Benefits: Comprehensive dental package, uniform allowance, and on-site parking.
How to Apply
Please submit your resume along with a cover letter explaining why you are the "right candidate" to manage both our patient experience and our financial flow.
We look forward to meeting you!
Work remotely
- No
Job Type: Full-time
Pay: $24.00-$28.00 per hour
Advantages:
- Company events
- Dental care
- On-site parking
Application question(s):
- Are you comfortable managing Accounts Receivable (AR) and following up on insurance claims? (Note: We provide training for the right personality!)
- On a scale of 1–10, how comfortable are you navigating Tracker dental software for scheduling and billing?
- Are you comfortable with a schedule that includes alternating Saturdays in exchange for a scheduled day off during the week?
- In 2-3 sentences, how do you handle a patient who is frustrated because their insurance didn't cover as much as they expected?
Experience:
- dental administration : 2 years (preferred)
Work Location: In person
📌 "Dental Receptionist / Treatment Coordinator (Financial Specialist) (Port Coquitlam)
🏢 Smiling Creek Dental
📍 Port Coquitlam
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