Company Description

Stones and Findings Inc. is an established wholesaler of jewellery components located in the King/Bathurst area of downtown Toronto. We operate an online store, wholesaling jewellery chains and components, and we are dealers of permanent jewellery welders and xTool laser engravers. Jewellery components, like jewellery and fashion, is a highly competitive industry. Our company is managed by women in a fast paced environment, we are leaders in the industry and we are growing. We are looking for detail oriented, energetic and hard working individuals with strong people skills to join our small team.Please read the job posting fully before applying and do not waste your time, or ours, by applying when you are not an incredibly strong candidate for this position. High fluency in both written and spoken English is an absolute must for this position. Likewise, virtually all of the duties for this position involves the extensive use of computers. While we provide thorough training, strong computer skills are essential.

From our past experience, we anticipate there will be a huge wave of applicants. We will only be reaching out to a very select few to start the interview process. If you do not hear from us within 4 days, please assume we do not see a valuable fit, and we wish you luck in your continued job search.

Job Description

Position - Customer Service and E-Commerce Salesperson

We are looking for a permanent full-time customer service and sales person who will be focused mainly on answering emails and phone calls from customers regarding our products and website, technical support, shipping options, the status and invoicing of their orders.

We ship all over the world, using multiple carriers and our products are cutting edge.



As such, there are many shipments to track and many questions to answer. We use AI tools to automate many customer service tasks, but we are an industry leader and take pride in offering the best, including excellent service through a live team member.

The sales aspect of the position includes getting to know the customer’s business operations and then making product or service recommendations that will best suit or anticipate their needs.

This person will be in constant communication with customers and various team members, juggling many often urgent orders and shipments.

We will provide extensive training in all aspects of the position’s responsibilities, however, we will give greater consideration for candidates who have relevant work experience. These would include customer service in online jewellery/fashion sales, jewellery making skills, customer support in consumer electronics, retail sales in bead/craft stores, international shipping of consumer goods and small packages.

The ideal candidate will be a strong communicator, both written and over the phone. They would be upbeat and energetic in general, explicit in their communication, calm when problem solving, and are able to

Roles and Responsibilities

- Check, organize, answer or redirect incoming emails




- Maintain and update our library of technical and service answers and information
- Answer and direct incoming calls
- Communicate with customers about all aspects of their orders as needed
- Communicate with the team about customer requests and orders
- Help customers track and follow up shipments with the couriers and customs
- Check customer, courier and tariff invoices and charges
- Understand the company’s products and services to a level of proficiency at which they can offer solutions and product recommendations
- Help customers when they arrive for kerbside pickup
- Help with shipping during some crunch times

Qualifications

- Must have very high fluency in both written and spoken English - a strong reader and writer
- Must have strong interpersonal skills - positive attitude and professionalism, empathetic listener and an ability to help reduce customer stress (e.g. when there are customs delays)
- Must have completed grade 11 high school, with post-secondary an asset
- Must possess general computer skills (Mac of PC)
- Ability to use Google Sheets and Excel to help manage data
- Strong initiative, self-driven, and ability to multi-task
- Previous e-commerce, customer service or jewellery experience is a preferred asset
- Detail-oriented and passionate about high quality standards
- Punctual and organized, displaying strong time-management skills

Wage:
$21-$22 per hour. We pay $21/hour and $22/hr after the probationary period of 3 months

Expected start date: Immediately

Job Types:
Full-time, Permanent

Schedule:

- Monday through Friday 8:50 am - 5:00pm

Work remotely:

- No

Pay: $21.00-$22.00 per hour

Expected hours: 37.5 per week

Work Location: In person

📌 Customer Service and E-Commerce Sales (Old Toronto)
🏢 Stones And Findings
📍 Old Toronto