The Air Ticketing Executive supports customers with flight booking enquiries and ticketing needs. This customer-facing role combines attentive service, clear communication, and sales awareness to help travellers understand their options and complete their arrangements smoothly.
Responsibilities
- Respond to customer enquiries, understand travel needs, and explain suitable flight options and booking details.
- Prepare and process ticket bookings accurately, confirm itinerary information, and update relevant records.
- Assist with changes or booking questions, communicate next steps clearly, and coordinate with colleagues to resolve issues.
- Identify appropriate opportunities to support sales while keeping customer needs central.
Your impact: Accurate,
helpful service gives customers confidence in their travel arrangements and helps colleagues coordinate bookings effectively.
Qualifications
Required: Practical customer service, transparent communication, attention to detail, and basic computer skills to manage enquiries, explain options, and maintain accurate booking information. Preferred: Sales ability and experience in hotel or hospitality settings, bringing a helpful understanding of guest needs and service expectations to the Air Ticketing Executive role.