Managing complex billing issues, the full-time Billing Representative II will work remotely to handle outbound calls, maintain customer relationships, and resolve billing inquiries while adhering to established protocols.
Key responsibilities Make outbound calls to clients and internal customers to escalate and resolve billing issues Develop and maintain productive relationships with customers, ensuring a skilled and respectful interaction Research and resolve correspondence from various communication channels, ensuring timely follow-up and completion Required qualifications 2 or more years of customer service experience in a healthcare-related field Knowledge of billing, finance, and eligibility processes and practices High school diploma, GED, or higher Experience in delivering complex customer service excellence and achieving productivity standards Proficiency in digital tools such as Outlook and Excel
📌 Billing Representative II (Etobicoke)
🏢 Virtual Vocations
📍 Etobicoke
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