Qualfon is a global provider of omnichannel customer experience and business support solutions.
We are a purpose-driven team focused on helping people pursue their total vocation.
What You'll Do: Handle incoming calls through an automated phone system and direct calls appropriately.
Investigate inquiries and provide responses that meet service level agreements.
Document interactions and maintain accurate records in CRM systems.
Qualifications: Fluency in both English and Spanish.
At least six months of customer service or phone-based support experience.
Strong computer skills and ability to work with different departments.
What We Offer: Paid training and access to Qualfon University scholarship program.
Free personal and professional support through Qualfon Care Coaches.
Monthly internet reimbursement of $75 for work from home.
Qualfon Qualfon is a global provider of omnichannel customer experience and business support solutions, supporting clients with call center, lead generation, and ecommerce services.
The company aims to create job opportunities and foster a supportive, purpose-driven team culture. #J-18808-Ljbffr