To support families with children receiving ABA services, the fully remote Pennsylvania Licensed Customer Care Navigator will manage outreach to member families, provide information on autism-related perks, and coordinate care management needs with Autism care managers.
Key responsibilities Provide information to inbound callers regarding Autism, ABA, and mental health benefits, as well as community resources Make outreach calls to educate member families about the Autism Case Management program and coordinate care needs Collaborate with network providers to ensure appropriate referrals for diagnostic and specialty care Required qualifications Bachelor's degree in Social Work, Psychology, or a related healthcare field Three or more years of experience in a healthcare or managed care setting Strong computer skills, including proficiency in MS Outlook, MS Word, and MS Excel Basic understanding of diagnostic requirements and medical comorbidities Experience working with members with autism or developmental disabilities is preferred