Job Title: IT Service Desk Specialist - L2/L3 (Multiple Workstreams)

Location: Calgary, AB (Onsite)

Duration: 19 Months

Job Summary

We are looking for multiple high-caliber IT Service Desk Professionals to join our growing onsite team in Calgary. This is a unique "Omnibus" posting aimed at identifying specialists for four distinct technical workstreams.

If you are a technical problem-solver who excels in onsite hardware operations, advanced AV systems, or high-level infrastructure support, we have a place for you. Please indicate which workstream(s) align best with your expertise in your application.

Open Workstreams

1. Hardware & Device Operations (L2 Specialist)

- Focus: Physical asset lifecycle and endpoint management.
- Key Responsibilities: Imaging/deploying laptops, mobile device management (MDM), peripheral troubleshooting, and onsite hardware maintenance.

2. End user Support & VIP Technical Support (L3 Specialist)

- Focus: Advanced enterprise troubleshooting, Identity Management (IAM), and executive support.
- Key Responsibilities: Frontline escalation, Windows 10/11 diagnostics, YubiKey/MFA provisioning,



ticket lifecycle ownership, and "white-glove" support for VIP/executive operations.
- Assets: Audio-Visual (AV)/Microsoft Teams Rooms (MTR) support and LRA identity proofing (Entrust/MyKey).

Core Qualifications (Required for All Roles)

- 10+ years of progressive experience in IT Support or Service Desk environments.
- Excellent communication skills with a customer-first mindset.
- Proven ability to troubleshoot under pressure in a fast-paced workplace.
- Onsite Availability: Ability to work onsite in Calgary five days a week.
- ITIL Foundation certification is considered a strong asset.

Job Types: Contract, Fixed term contract
Contract length: 24 months

Pay: $18.00-$30.00 per hour

Application question(s):

- Which of the following workstreams best fits your experience? (Hardware / AV / Infrastructure / End-User Support)
- How many years of L2/L3 Technical Support experience do you have?
- Are you able to work onsite in Calgary, AB, five days a week? (Yes/No)

Work Location: In person

📌 IT Service Desk Specialist/(Multiple Workstreams) (Beltline)
🏢 Symbiotic Group
📍 Beltline