Join the Cypress Mountain team as the Senior Service Shop Supervisor and take the lead in the busy, high-volume ski and snowboard service shop, featuring a state-of-the-art Jupiter robotic tuning machine.

This hands-on leadership role combines technical expertise with team development and daily operations. You'll lead and support a skilled team of technicians, oversee ski and snowboard tuning, repairs, and maintenance, and keep the shop running smoothly and efficiently. With a focus on quality workmanship, streamlined operations, and exceptional guest service, you'll play a key role in delivering top-quality equipment care and keeping our guests ready to enjoy the slopes.

If you're passionate about winter sports, enjoy solving technical challenges, and thrive in a fast-paced, team-focused environment, this is the perfect opportunity for you.

ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to the following):

· Lead, mentor, and train a team of repair technicians, including scheduling, performance feedback, and development.

· Oversee daily operations to ensure timely, high-quality ski and snowboard repairs, tuning, and maintenance for both guests and the rental fleet.

· Interact with guests to assess repair needs, explain services, and provide recommendations.

· Operate, maintain, and troubleshoot the Jupiter robotic tuning machine, along with all manual tools and equipment.

· Perform and supervise advanced repair tasks, including base/top sheet work, edge sharpening, waxing, and binding adjustments.

· Monitor inventory and coordinate supply orders with the Rentals/Repairs Manager.

· Support binding release test programs in compliance with manufacturer requirements.

· Maintain accurate repair records and ensure compliance with all safety policies.

· Assist with rental operations as required.

· Embrace the company’s core values:





o K.R.P. – Kindness, Respect and Professionalism in every interaction.

o L.E.A.D.S.- Long Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People and Serve Others.

QUALIFICATIONS/COMPETENCIES:

· Strong mechanical aptitude and advanced ski/snowboard repair skills (base welding, edge work, binding installation).

· Experience with robotic tuning machine operation, calibration, and troubleshooting.

· Excellent customer service, communication, and record-keeping skills.

· Proven leadership with the ability to train, mentor, and motivate a team.

· Analytical and forward-thinking, able to improve processes and grow revenue through upselling and new services.

· Proficient in inventory management, POS systems, and scheduling software.

· Physically able to lift/carry equipment, stand for long periods, and work safely with tools in a fast-paced environment.

EDUCATION AND EXPERIENCE:

· High School or equivalent education.

· 2+ years of experience in ski/snowboard repair and tuning, with at least 1 year in a supervisory or leadership role.

· Rental shop experience.

· Hands-on experience with robotic tuning machines - e.g., Wintersteiger, Montana, or similar (preferred).

CERTIFICATES, LICENSES, REGISTRATIONS:

· Legally able to work in Canada.

· Certification in ski/snowboard tuning or repair (e.g., Wintersteiger or manufacturer-specific training) is a asset.

· Valid B.C. driver's license.





· Insured and reliable vehicle with winter tires for travel to and from the mountain.

WAGE/BENEFITS:

· Wage: $25-28/hour DOE

· Enjoy UNLIMITED ALL MOUNTAIN ACCESS to skiing, snowboarding, cross-country, snowshoeing, and snow tubing

· Sharpen your skills with FREE LESSONS

· Save with exclusive TEAM MEMBER DISCOUNTS in Rentals, Retail, and in F&B; outlets

· Connect through FUN TEAM EVENTS and social activities all season long

· GROW YOUR CAREER with hands-on learning opportunities

· Work on the BIGGEST LOCAL MOUNTAIN

· Ride the BEST SNOW & TERRAIN

· Join a SUPPORTIVE COMMUNITY and create lasting memories in a one-of-a-kind mountaintop workplace

TO APPLY:

Cypress Mountain is an equal opportunity employer and encourages candidates of all backgrounds to apply. If you’re passionate about ski and snowboard repair, thrive in a leadership role, and are ready to keep the repair shop running at its best, we invite you to apply now www.cypressmountain.com/employment .

The above description is a general overview of the responsibilities of the position but is not intended to be all-encompassing. Additional or alternative responsibilities may be assigned and discussed, depending on the dynamic needs of the department and Cypress Mountain Resort as a whole.

Job Type: Full time

Pay: $25.00-$28.00 per hour

Benefits:

- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Store discount

Application question(s):

- Do you have your own reliable transportation to get to/from the mountain (located in West Vancouver, 30mins from downtown)?
- Do you ski or snowboard?
- Flexible availability required including weekends/holidays/evenings, especially during winter operations - do you have this type of availability?

Work Location: In person

📌 Service Shop - Senior Supervisor (Ski/Snowboard equipment service & repair) (West Vancouver)
🏢 Cypress Mountain
📍 West Vancouver