Provide exceptional customer support for loan origination and underwriting processes.
Handle customer queries and issues through Zen
Desk and other support tools.
Responsibilities: Respond to customer queries in a timely and effective manner.
Document and log issues, compliments, and complaints.
Track customer experiences across online and offline channels using CRM systems.
Qualifications: At least 2 years of experience in US Loan or Mortgage account handling.
Strong communication, collaboration, and problem-solving skills.
Proficiency with Zen
Desk, Google Drive, and email.
Cultural Values: Depth and rigor of thought in all tasks.
Minimalist approach to design and processes.
Speed of execution and decisiveness.
Aven Aven is a fintech company that invented a credit card powered by an advanced asset-securing platform, offering lower APRs to consumers.
The team is backed by experienced investors and includes executives from leading technology and finance companies, fostering a rigorous, minimalist, and quick-moving culture. #J-18808-Ljbffr