Remote EMEA Customer Success Lead (Etobicoke)

Remote EMEA Customer Success Lead (Etobicoke)

05 Nov
|
Xapo Bank
|
Etobicoke

05 Nov

Xapo Bank

Etobicoke

Xapo Bank is seeking a Customer Success Team Lead (Remote - EMEA) to lead a 10-11 person advisory team, ensure KPIs are met, and drive continuous improvement across customer support processes.

This maternity cover role lasts 6 months with potential extension.

The position is fully remote, with coordination across multiple time zones and departments to optimize CSAT and retention.

The ideal candidate brings 5+ years in operations or customer success leadership, robust coaching and analytics #J-18808-Ljbffr

📌 Remote EMEA Customer Success Lead (Etobicoke)
🏢 Xapo Bank
📍 Etobicoke

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