Xapo Bank is seeking a Customer Success Team Lead (Remote - EMEA) to lead a 10-11 person advisory team, ensure KPIs are met, and drive continuous improvement across customer support processes.
This maternity cover role lasts 6 months with potential extension.
The position is fully remote, with coordination across multiple time zones and departments to optimize CSAT and retention.
The ideal candidate brings 5+ years in operations or customer success leadership, robust coaching and analytics #J-18808-Ljbffr
📌 Remote EMEA Customer Success Lead (Etobicoke)
🏢 Xapo Bank
📍 Etobicoke
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