To enhance the Customer Success organization, the full-time Customer Success Project Manager will lead cross-functional initiatives, drive strategic analysis, and improve customer outcomes while working remotely.
Key responsibilities Lead multiple cross-functional Customer Success projects from requirements through delivery, focusing on actionable upsell and cross-sell leads Support strategy development by analyzing data and providing recommendations on customer segmentation and engagement approaches Identify workflow friction points and implement process improvements to enhance efficiency and customer experience Required qualifications 8+ years of experience in project or program management, strategy consulting, or customer success operations Strong analytical and financial modeling skills, including advanced proficiency in Excel or Sheets Proven ability to structure ambiguous problems and present explicit recommendations Working knowledge of customer success concepts, including onboarding and retention Bachelor's degree in business, management, engineering, or a related field