To support affluent business owners, the remote Customer Experience Specialist will deliver premium service by managing complex customer issues across banking, credit, and payments, while guiding high-revenue accounts through multi-step processes and coordinating with various internal teams.
Key responsibilities Handle complex customer issues via email, chat, and phone, ensuring thorough investigation and quality responses Guide VIP accounts through processes such as document verification and account setup, maintaining high service standards Coordinate with engineering, underwriting, risk, and compliance teams to resolve multi-stakeholder issues and file detailed bug reports Required qualifications Fluent English (written and spoken) at a qualified level 2+ years in fintech or financial services customer support, preferably in a startup environment Availability to work nights and weekends during local and/or US business hours Experience with Zendesk, Salesforce, or similar CRM tools Strong investigative mindset with technical fluency in navigating various software