Managing the end-to-end delivery of ebooks and courseware, the full-time remote Customer Success Coordinator will partner with various teams to ensure seamless implementation, onboarding, and support for academic customers while troubleshooting issues and enhancing customer satisfaction.
Key responsibilities: Coordinate the delivery of ebooks, courseware, and content solutions for higher education accounts Collaborate with internal teams and external stakeholders for implementation and onboarding support Troubleshoot technical issues during implementation and post-launch, coordinating resolution with appropriate teams Required qualifications: Bachelor's degree in business, communications, or a related field Minimum 1 year of experience in a customer service, account management, sales support, or client-facing role Basic proficiency in spreadsheets (Excel/Google Sheets) Ability to explain technical concepts to non-technical audiences Robust time management and prioritization skills