Own the strategy, roadmap, and calendar for CS digital programs across the customer lifecycle.

Build the business case for each program and prioritize the roadmap with CS Leadership.

Act as project lead for cross-functional digital initiatives and scale what works.

What You'll Bring: 4–6+ years in Customer Success Operations or lifecycle programs with 3–5 years of Gainsight building.

Proven experience with Journey Orchestrator, email campaigns, and Salesforce/Snowflake integrations.

Ability to work independently, move fast, and deliver measurable outcomes without oversight.

Success in the First 45 Days: Review current Gainsight programs and prioritize the backlog with CS Ops and Leadership.

Launch updated and current digital journeys while establishing performance and gap reporting.

Have prioritized engagement programs in market with measurable movement in reach. 6sense 6sense is an industry-leading technology company that helps organizations multiply growth, retention, and efficiency through AI-powered insights.

Its culture emphasizes passion, purpose, and belonging, with employees encouraged to take risks, own outcomes, and create value for customers. #J-18808-Ljbffr

📌 Senior Digital Program Manager (Fully Remote) (Etobicoke)
🏢 6sense
📍 Etobicoke