Position Summary

The Restaurant Service Manager is a hands-on, floor-focused leadership position responsible for supporting the Restaurant Manager in the daily operation of the Club’s dining areas.

This position spends the majority of each shift actively on the restaurant floor, supporting the service team, engaging with members, monitoring service standards, and helping ensure smooth communication between Front and Back of House.

The Restaurant Service Manager provides additional leadership coverage during evenings, weekends, and peak service periods and acts as a key resource for the service team when the Restaurant Manager is not directly present on the floor.

The ideal candidate is an experienced restaurant professional who leads by example, enjoys being actively involved in service, and can confidently coach and support a team in a fast-paced hospitality environment.

Key Responsibilities

Floor Leadership & Service Support

- Maintain a consistent and visible presence on the restaurant floor throughout service.
- Support the Restaurant Manager in executing daily restaurant operations and service standards.
- Provide direction, guidance, and hands-on support to servers, bartenders, serving assistants, and coaches.
- Monitor the flow and pace of service and assist the team wherever additional support is required.
- Help coordinate communication between Front and Back of House to maintain service timing and quality.
- Monitor dining room cleanliness, organization, table maintenance, and overall presentation.
- Assist with opening and closing procedures and ensure established standards are consistently followed.
- Support appropriate floor coverage, breaks, and staff deployment throughout service.
- Identify operational concerns and communicate them to the Restaurant Manager.

Member Experience

- Engage regularly with members and guests and maintain a warm, professional presence in the dining room.




- Conduct table touches and proactively identify opportunities to enhance the member experience.
- Assist with resolving member concerns and service issues promptly and professionally.
- Communicate significant member feedback or service recovery situations to the Restaurant Manager.
- Lead by example in demonstrating the Club’s hospitality and service expectations.

Team Leadership & Development

- Provide real-time coaching and feedback to service staff.
- Reinforce expectations surrounding service standards, teamwork, professionalism, and communication.
- Support the Restaurant Manager with onboarding and training new team members.
- Help facilitate pre-shift meetings and communicate daily priorities, features, events, and service expectations.
- Recognize strong performance and contribute to a positive and professional team culture.
- Document and communicate performance or conduct concerns to the Restaurant Manager for appropriate follow-up.
- Help create consistency in service expectations across different shifts and team members.

Events & Club Operations

- Provide restaurant and service support for Club events, tournaments, and private functions when required.
- Assist with event setup, service execution, and coordination with the Events and Culinary teams.
- Become familiar with function details and service expectations when restaurant staff are supporting Club events.
- Maintain flexibility as operational needs change during busy Club periods.

Qualifications

- Previous restaurant leadership, supervisory,



or floor management experience is required.
- Strong full-service restaurant experience, preferably within an upscale restaurant, private club, hotel, or similar hospitality setting.
- Proven ability to lead and support a service team during busy restaurant operations.
- Strong understanding of Front of House service standards and restaurant operations.
- Previous banquet or event experience is considered an asset.
- Robust communication, organization, and problem-solving skills.
- Confident providing coaching and direction to employees in real time.
- Professional and composed when handling member or guest concerns.
- Knowledge of beer, wine, cocktails, and responsible alcohol service.
- Smart Serve Certification required.
- Comfortable working collaboratively under the direction of the Restaurant Manager.

Availability & Working Conditions

This is an hourly, operational position requiring regular evening and weekend availability. Holiday, tournament, and Club event availability will also be required based on operational needs.

The Restaurant Service Manager should expect to spend the majority of scheduled hours actively on the restaurant floor. The position requires extended periods of standing and walking and regular hands-on involvement in restaurant service.

What Success Looks Like

The Restaurant Service Manager provides the Restaurant Manager with dependable floor leadership and helps create consistency across every service period.

Success in this position means the service team feels supported and clearly directed, communication between Front and Back of House is robust, service standards are consistently maintained, and members receive a warm, professional, and reliable dining experience.

Pay: $19.60-$22.00 per hour

Expected hours: 25.0 – 40.0 per week

Work Location: In person

📌 Restaurant Service Manager (Brantford)
🏢 Brantford Golf and Country Club
📍 Brantford