Be the first line for client questions: tracing payments, resolving exceptions, and ensuring fast, accurate responses.

Work directly with operations leadership, engineering, and compliance teams to fix root causes.

What You'll Do: Own the client support queue, triaging and resolving inbound questions from API and business banking clients.

Investigate payment exceptions across wires, ACH, SWIFT, and stablecoin rails, including traces, returns, and recalls.

Write bug reports, maintain runbooks, and spot recurring issues to push for elimination.

What We're Looking For: 1–3 years in payment operations or client support at a fintech, BaaS provider, neobank, or payments company.

Working knowledge of wires, ACH, and SWIFT, plus comfort reading API responses and transaction logs.





Clear, calm writing and an instinct to fix root causes, not just close tickets.

How We Work: We value excellence, extreme ownership, and clear communication.

We are remote-first, with team events and off-sites, and offer competitive salary and equity.

Dakota Dakota is a stablecoin infrastructure platform enabling regulated money movement and cross-border settlement for institutional clients.

They are a remote-first team across North America and Europe that values high quality work, explicit thinking, and ownership. #J-18808-Ljbffr

📌 Client Operations Specialist (Fully Remote) (Etobicoke)
🏢 Dakota
📍 Etobicoke