ABOUT DALTON ASSOCIATES

Dalton Associates believes that healthy communities support healthy people, and healthy people build healthy communities. We provide psychological, psychotherapy, social work, and behavioural health services across Ontario, with a commitment to safe, confidential, accessible, and quality care.

Through our Indigenous Mental Wellness Services Division, we work alongside First Nations communities and regional councils in northern Ontario to support mental health and wellness programs shaped by community priorities. Our approach, supported by our Indigenous Community Advisory Team and the First Nations Mental Wellness Continuum Framework, emphasizes shared care, whole-person wellness, sustainable services, resilience, capacity building, and cultural safety.

POSITION SUMMARY

We are seeking an organized, collaborative Psychological Services Coordinator to support fly-in psychological services across First Nations communities in northeastern Ontario. Reporting to the Division Manager, you will work with psychologists, families, schools, and community partners to coordinate services from referral through assessment, feedback, and follow-up.

Your primary focus will be the operational and administrative coordination of psychology services. You will also support the Clinical Practice Lead with division-wide auditing, monitoring, and quality assurance activities.

This role involves regular travel to First Nations communities with psychologists, typically 10–14 days per month, depending on community needs and weather conditions.

KEY RESPONSIBILITIES

Psychological Services Coordination

- Coordinate psychology schedules, referrals, and follow-up in collaboration with psychologists, community partners, and the centralized referral team.
- Support referral review and routing, obtaining clinical guidance on appropriateness, priority, and service matching as needed.
- Communicate with families about services, assessments, and next steps; help prevent duplication of services.
- Facilitate meetings between families and psychological service providers to address questions and support clear communication.
- Help address barriers to service, including coordinating consent and authorized information sharing between families and schools.




- Maintain accurate, confidential electronic records and referral and follow-up tracking in coordination with divisional processes.

Community and School Coordination

- Build respectful, collaborative relationships with schools, families, and community members, guided by each community’s knowledge, priorities, and practices.
- Coordinate access to relevant school records and communication among psychologists, teachers, and families.
- Arrange safe, confidential spaces for services during community visits, including appointment scheduling and client logistics.
- Practise ongoing self-reflection and support culturally responsive service delivery.

Travel and Service Planning

- Support planning of monthly fly-in psychology visits, aligning schedules with community needs, school calendars, and school closures.
- Travel regularly with psychologists to support coordination and service delivery in community.
- Maintain communication with psychologists and community contacts about travel arrangements, schedule changes, and service logistics.

Division Wide Auditing and Quality Assurance Support

- Assist the Clinical Practice Lead with auditing, monitoring, and quality assurance across the division.
- Help review service delivery processes against Dalton Associates standards and applicable program requirements.
- Track and report service delivery metrics and quality indicators; identify gaps and support improvements.

Reporting and Documentation

- Prepare monthly and annual reports on psychology services and division-wide quality assurance activities.
- Support data collection, tracking, and documentation for audits and reporting.
- Assist with community updates, official communications, and presentations related to psychological services and quality initiatives.

Additional Coordination Support





- Provide administrative coverage for the Launch clinic as needed.
- Complete other related duties assigned by the Division Manager.

KEY CHARACTERISTICS

- Proactive and organized: You take initiative, manage competing priorities, and adapt to changing schedules and community needs.
- Collaborative and relationship focused: You build trust with colleagues, clients, families, and community partners while respecting confidentiality.
- Thoughtful communicator: You communicate clearly and respectfully, listen carefully, and follow through on questions and concerns.
- Diligent and detail oriented: You maintain accurate records, monitor next steps, and support reliable reporting.
- Culturally responsive and reflective: You respect diverse perspectives and remain open to learning from communities and examining your own assumptions.
- Practical problem solver: You identify barriers, weigh options, and work with others to find workable solutions.

QUALIFICATIONS

- Bachelor’s degree in social services, psychology, education, or a related field.
- Experience in a coordination role, preferably within mental health services.
- Robust organizational, time management, communication, and problem-solving skills.
- Ability to work independently, take initiative, and collaborate with community and clinical teams.
- Proficiency with Microsoft Office and electronic record management systems.
- Ability to travel regularly to remote First Nations communities.
- Experience working with children, youth, schools, and Indigenous communities is an asset.
- Ability to speak Ojibway, Oji-Cree, and/or Cree is an asset.
- Candidates from First Nations communities are strongly encouraged to apply.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Pay: $80,000.00 per year

Benefits:

- Paid time off
- Wellness program

Application question(s):

- Do you have experience working with children, youth, schools, and Indigenous communities ?
- Do you have experience in a coordination role, preferably within mental health services?

Education:

- Bachelor's Degree (required)

Willingness to travel:

- 50% (required)

Work Location: Hybrid remote in Ontario

📌 Psychological Services Coordinator- Indigenous Services (Ontario)
🏢 Dalton Associates
📍 Ontario