INITIAL ASSIGNMENT: COORDINATED SUPPORTS

At Community Living North Halton, our Culture is rooted in a deep commitment to our Vision of a Community where everyone belongs and is valued. We cultivate an inclusive, collaborative work environment where equity, diversity and mutual respect, align with our core values and drive everything we do. Joining CLNH means becoming part of a team where your contributions are celebrated, your professional growth is championed, and your engagements will have a lasting positive impact.

In the role as a Program Lead, you will oversee site operations, facilitate staff development, maintain compliance with agency policies and Quality Assurance Measures (QAM), and ensure person-centered support delivery. Working side-by-side with Direct Support Professionals (DSPs), you will model approved Behaviour Support Plans (BSPs) and Behaviour Support Strategies (BSSs), conduct regular program audits, manage daily administration and payroll, and serve as a primary liaison to families and community partners.

You Will Thrive in This Role If You:

- Lead by Example: You build robust team culture through hands-on coaching, active listening, and transparent communication.
- Uphold Clinical Integrity: You take pride in maintaining precise behavioral data, conducting thorough audits, and safeguarding rights.
- Navigate Complexity with Ease: You exercise sound ethical reasoning when resolving operational challenges or balancing competing demands.
- Empower Person-Centered Outcomes: You focus on individual strengths, ensuring Daily Activity Schedules remain relevant, engaging, and aligned with individual goals.

Key Responsibilities

1- Supervisory Leadership & Staff Development

- Onboarding & Coaching: Orient, mentor, and coach Direct Support Professionals (DSPs) and site teams to deliver quality support. Review and approve all Orientation Checklists for new employees.
- Core Competencies & Training: Conduct side-by-side modeling and provide structured coaching to foster staff accountability around CLNH Core Competency standards. Identify, document,



and deliver ongoing learning opportunities.
- Team Meetings & Planning: Facilitate regular staff meetings and collaborative planning sessions focused on individual support goals and team outcomes.

2- Behavioral & Compliance Support

- BSS Instruction & Data Collection: Demonstrate competency as approved by the Behaviour Therapist to teach Behaviour Support Strategies (BSSs) to DSPs. Manage behavioral data collection, compilation, and reporting for the Behaviour Therapist.
- Rights & Restrictive Measures: Partner with the program team to review, document, and present updates on Restrictive and Intrusive Measures to the Rights and Responsibility Committee.
- Program & DAS Audits: Conduct monthly audits of Daily Activity Schedules (DAS) to ensure relevancy and person-centered alignment. Maintain monthly auditing procedures that comply with policy mandates and QAM standards.

3- Operational, Financial & Administrative Oversight

- Payroll & Scheduling: Review, complete, and approve program payroll on a daily basis within required timeframes. Meet weekly with the Scheduling Coordinator to review and adjust staffing requirements.
- On-Call Rotation: Participate in the designated Scheduling On-Call rotation to maintain operational continuity.
- Policy & Collective Agreement Adherence: Maintain thorough working knowledge of CLNH policies, procedures, and Collective Agreement obligations, ensuring team compliance across all site activities.

4- Community Relations & Agency Engagement

- Liaison & Communication: Act as a primary contact for families, guardians, and community partners to support ongoing program development and participant success.
- Agency Leadership:



Coordinate team participation in agency-sponsored events; participate in or lead designated agency committees and training initiatives.

Qualifications & Requirements

- Education & Experience:
- Diploma in Developmental Services Worker (DSW), Social Services, Recreation and Leisure, or a related field (or equivalent combination of education and relevant experience).
- Minimum of 2–3 years of direct support and leadership experience in a developmental services structure, within residential environment or community supports.
- Demonstrated skill in managing behavioral data, implementing BSS’s, and conducting compliance audits.

- Certifications & Clearances:
- Valid Ontario Class "G" Driver’s License with a clean driving record and reliable access to a vehicle.
- Satisfactory Vulnerable Sector Police Record Check.

Hours of Work: 40 hours per week; days and evenings

APPLICATION PROCESS:

All employees interested in applying for this position must quote this Job Posting number in the subject line, attach their resume and cover letter, and include three (3) internal references (current or recent manager plus two co-workers - regularly worked with in last 6 months) before midnight of posting closing date to be considered as per CLNH’s online job application process.

**While we thank all applicants, only those selected for ‘pre-interview screening’ will be contacted**

Application Deadline- 25th November, 2026(Please make sure to apply within the deadline)

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Community Living North Halton will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect to any materials or processes used to ensure your equal participation.

📌 PROGRAM LEAD - FULL TIME - (1 Position) JP #26-072 NU (Milton)
🏢 Community Living North Halton
📍 Milton