Shape exceptional TUMI client experiences through Mandarin communication, relationship building, and luxury retail sales leadership. As an Associate Manager, you will represent TUMI's ethos while strengthening client relationships and supporting store sales. You will help develop associates, provide coaching and feedback, and maintain consistent service standards. Success includes meeting conversion, DPT, UPT, and Client Data Capture goals. Create consistent, superior client experiences across the store Monitor associate training and development with the Store Manager Use company tools to build coaching culture Robust time management and initiative Availability for changing retail schedules and holidays Use Mandarin communication and luxury retail expertise to strengthen TUMI relationships, coaching, service, and store performance.