Temporary CX Specialist (Fully Remote) (Etobicoke)

Temporary CX Specialist (Fully Remote) (Etobicoke)

05 Nov
|
Golden Child
|
Etobicoke

05 Nov

Golden Child

Etobicoke

Monitor and respond to email and SMS in Gorgias with care and empathy.

Review AI-drafted replies for accuracy, brand tone, and policy alignment before customers see them.

Own escalations and sensitive tickets, including delivery, billing, and subscription issues.

Requirements: Minimum 3 years of customer support in e-commerce/DTC, ideally pet, consumables, or beauty.

Hands-on experience with Gorgias, Shopify, and AI support tools like Yuma.ai.

Exceptional written communication and autonomous time management in a fully remote environment.

Details: Temporary role from mid-November 2026 to mid-January 2027 with potential extension.

Reports to Head of Customer Experience; focus is quality, speed, and positive judgment.

Golden Child is a Miami-based startup redefining pet nutrition with human-grade, chef-crafted food and functional drizzles.

We are a small team of veterinary nutritionists, supply chain experts, and chefs committed to quality and culinary craftsmanship. #J-18808-Ljbffr

📌 Temporary CX Specialist (Fully Remote) (Etobicoke)
🏢 Golden Child
📍 Etobicoke

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: temporary cx specialist (fully remote) (etobicoke) / etobicoke

Subscribe to this job alert:

Get the latest job offers by email for: temporary cx specialist (fully remote) (etobicoke) / etobicoke