Appointment Details PART-TIME HOURLY APPOINTMENT/ ONE SEMESTER Course: IND816 - Service Operations Management Semester/Term: Winter 2027 Hours/Section: 3 hrs lecture group/ 1 section Estimated Number of Students: +- 60 Students Course Calendar Description: The objective of this course is to develop an understanding of the elements of service organizations and relations among the operations, human resources, information system and marketing functions in a service industry.

The course explores the challenges faced by managers in various types of service organizations with a focus on operational issues in such organizations.

Topics include the nature of services, the role of services in economy, designing service organizations, service quality, E-service, managing service operations, quality and productivity improvement in service organizations, and growth and globalization of services. A part-time hourly appointment / one semester is for less than 9 hours in any one semester.

The normal full time teaching workload in the Department is a maximum of 16 hours per week across the Fall and Winter terms.

Academic Assistant (previously known as TA/GA) support is academically required to deliver this course/section.





The successful applicant will be provided appropriate Academic Assistant support and be responsible for their supervision as outlined in , sections 12.2 and 12.3 of the collective agreement.

Additionally, if eligible, they will receive 20% of the total extra student payment as outlined in Article 17 of the Unit 1 Collective Agreement.

Lecture Schedule: Thursday 3:00 PM - 6:00 PM Course delivery in Winter 2027 will be in-person.

Candidates hired for in-person courses will be required to carry out their teaching on campus.

Qualifications All applicants must be in possession of a Master's degree in mechanical engineering or in a relevant discipline.

Specific courses may require other and/or higher qualifications as specified in the Department's preferred combinations indicated above.

Applicants should have up-to-date knowledge in the specific fields/disciplines of relevance for all of the courses in the position(s) for which they apply.

Applicants should have good human-relations skills, including reliability, collegiality, professionalism, a respect for the rights of co-workers and students, and ability to meet commitment. P.

Eng membership and teaching experience is desirable.

📌 Contract Lecturer - Unit 1Service Operations Management - Winter 2027 (Toronto)
🏢 Toronto Metropolitan University
📍 Toronto