Full-Time Business Account Manager | Smartcell Communications

Location: Kitchener, ON (TELUS & Koodo Authorized Dealer)

Are you the person your friends go to for tech advice? Do you thrive on hitting targets and building genuine connections?

Smartcell Communications, Ontario’s largest TELUS/Koodo dealer, is looking for a motivated Business Account Manager to join our Kitchener team. For over 20 years, we’ve been the bridge between our customers and Canada’s fastest 5G network. We don’t just sell phones; we provide the solutions that keep our community connected.

The Role: More Than Just Sales

As a Business Account Manager, you serve as a trusted technology advisor and the primary face of our brand to the business community. In an increasingly connected world, Canadian businesses rely on reliable telecom and technology infrastructure to grow. You will help business leaders navigate and optimize their technology strategy—ranging from corporate mobility and unified communications to fleet tracking, managed IT, and cloud security.

Whether helping a small business scale its mobile fleet or designing an integrated security and VoIP strategy for a mid-market enterprise, you will combine consultative selling with dedicated account management to drive real business value.

Your Day-to-Day Responsibilities:

- Consultative Customer Engagement: Build strong rapport with business owners, IT managers, and C-suite decision-makers. Transform casual inquiries into long-term strategic partnerships by delivering personalized, high-touch consultation.
- Proactive Pipeline & Lead Generation:



Drive business growth by identifying new market opportunities, executing targeted outreach, following up on leads, and leveraging networking channels across the local business community.
- Strategic Relationship Management: Serve as the dedicated single point of contact for your account portfolio. Conduct regular business reviews, manage device upgrades and plan optimizations, address client inquiries, and ensure high retention and long-term customer loyalty.
- Solution & Product Expertise: Maintain an in-depth understanding of the complete ecosystem of TELUS business innovations—including enterprise mobility plans, mobile device management (MDM), VoIP/Unified Communications, Fleet Complete, business Internet, security, and managed IT services.
- Cross-Functional Team Collaboration: Partner closely with internal sales support, technical specialists, and operations teams to deliver seamless onboarding for clients. Actively contribute to a goal-oriented sales environment and participate in local community and marketing initiatives.

What You Bring to the Table

We’re looking for a closer who cares about the customer experience.

- Experience: 2+ years of successful B2B sales, account management, or consultative technology/telecom experience.
- Industry Knowledge:



Familiarity with corporate wireless hardware, fleet tracking, cloud communications, or telecom ecosystems (TELUS experience is a strong asset).
- Communication: Exceptional verbal and written communication skills with the ability to present tailored technology proposals to key stakeholders.
- Drive: Self-motivated, goal-driven mindset with a proven track record of meeting or exceeding monthly sales targets.
- Problem-Solving Skills: Strong analytical ability to assess complex business needs and recommend scalable tech solutions.

Why Join Smartcell?

We believe in rewarding hard work and fostering a culture where you actually enjoy coming to work.

- Uncapped Potential: Competitive base pay plus monthly bonuses, and performance incentives.
- The Perks: Significant employee discounts on the latest tech and services.
- Growth: We prioritize professional development and promote from within.
- Culture: A supportive, "people-first" workplace that celebrates your wins.
- Community: Be part of a company that gives back to the neighborhoods we serve.

About Us

With 14 locations across Ontario, Smartcell Communications is dedicated to simplifying the digital world. Our mission is to ensure every customer has access to reliable, high-speed, and affordable communication solutions.

Ready to connect your career to the best network in Canada? Apply now!

Job Type: Full-time

Pay: Up to $40,000.00 per year

Benefits:

- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Paid time off

Work Location: Hybrid remote in Kitchener, ON N2B 3C3

📌 Business Account Manager - Wireless Solutions (Rosemount)
🏢 SmartCell Communications - TELUS Koodo Authorized Dealer
📍 Rosemount