Role Responsibilities Are you a dynamic, client-focused professional with strong problem-solving skills? Join our team and make an impact by helping Albertans access information and services related to the justice system! As a Contact Centre Advisor with Court and Justice Services (CJS), you will use your knowledge of policies, programs, and procedures to deliver accurate information and exceptional client service experience.

Your responsibilities will include, but are not limited to: Screening, Assessment, and Referral Screen and assess each call to identify high level/preliminary client needs and provide accurate, timely information and guidance regarding programs, services, applications, and resources, in accordance with legislative, regulatory, policy, and operational requirements.

Provide appropriate referrals to municipal, provincial, and federal government departments, assessment services, agencies, associations, courts, law enforcement bodies, and legal bodies when inquiries and/or needs fall outside CJS programs and services.





Information Service Delivery Provide information to the public using knowledge-based tools & decision trees.

Respond to public inquiries through multiple contact channels, including telephone, email.

Participate in a rotational schedule at Information Kiosks located within court locations, assisting the public who attend court and responding to general queries.

To be successful in this role, you will bring: Strong interpersonal skills and the ability to build effective relationships with stakeholders, colleagues, and Albertans.

Excellent communication skills, including verbal, written, and active listening abilities.

Strong organizational and time-management skills, with the ability to manage a high volume of work while maintaining accuracy and attention to detail.

Proven problem-solving, research, and analytical skills.

Sound judgment and decision-making abilities.

Flexibility and adaptability to manage changing priorities and responsibilities in a rapid-paced environment.

The Job Description is provided for further details on this position.

📌 Contact Centre Advisor (Edmonton)
🏢 Government of Alberta
📍 Edmonton