Focusing exclusively on customer retention, the full time Customer Retention Specialist will manage the renewal process for unmanaged accounts, communicate directly with clients, and support account managers by gathering necessary information, all while working remotely.
Key Responsibilities Manage the renewal process for unmanaged accounts, including drafting and finalizing renewal contracts Conduct customer satisfaction surveys to gauge client sentiment and identify areas for improvement Monitor client usage statistics and proactively reach out to clients with low usage to offer support Required Qualifications Experience in customer retention or sales support roles Strong communication and organizational skills Ability to work independently and manage multiple renewals simultaneously Attention to detail and a focus on accuracy in documentation and communication Familiarity with CRM software and contract management tools is a plus