***February 15, 2027 - November 15, 2027***

Director of Hospitality – Pine Bungalows / Kumama Bistro and Canteen

Pine Bungalows is a unique property of 52 individual cabins and 16 hotel rooms, located on the banks of the Athabasca River in Jasper National Park. Kumama Bistro and Canteen is our on-site restaurant. Our property is located just minutes from downtown Jasper. Kumama Bistro is a Chef-driven, ingredient-led experience using influence from our international guest and Chef’s own travels.

Summary of Responsibilities

We are currently seeking a creative, driven and experienced Director of Hospitality to oversee the Pine Bungalows Front Office (FO) as well as the Kumama Bistro Front of House (FOH). Reporting to the General Manager, duties will include, but are not limited to, the following:

· Hiring, training, motivating and scheduling FO/FOH staff

· Creating and maintaining a culture of exceptional guest service and accurate, detail-oriented administration

· Communicating effectively with guests, staff and third parties

· Helping to establish, enforce and communicate policies and procedures

· Ensuring all guest complaints and concerns are documented and resolved in a timely manner, ensuring guest satisfaction. Following up with appropriate departments to prevent reoccurrences and improve standards

· Inventory control for the Bistro, Canteen and Gift Shop

· Complying with labor budget through the close management of departmental scheduling, whilst ensuring all shifts are adequately covered

· Monitoring our hospitality PMS for availability and maintaining Extranet systems to maximize revenue and ADR for Pine Bungalows

· Monitoring accounts and assisting in reconciliation for FO and FOH – end of day reporting, reviewing Night Audit reports

· Group preparation and support, from both the Pine Bungalows and Kumama Bistro perspectives

· Social media posts for both organizations, as directed by ownership

· Handling Human Resources matters for FO/FOH staff, including those related to staff accommodation





· Participating in committees and leading departmental meetings as required

· Assist line-staff with their duties / cover shifts as needed – front desk and serving (especially in our slower times of year)

· Support other departments as needed, e.g. inspect rooms for the Housekeeping team

· Work alongside Department Managers (Housekeeping, Maintenance) and the Executive Chef to ensure Pine Bungalows and Kumama Bistro operations run smoothly

· Manager-on-duty in charge of both Pine Bungalows and Kumama Bistro when the General Manager is not on-shift

· Ensuring FO/FOH staff are trained in emergency situations and procedures. Leading by example in dealing with such circumstances

Qualifications

· Minimum of 2 years of experience in restaurant fine dining

· Minimum of 2 years of Food & Beverage managerial experience

· Minimum of 1 year of experience in hotel/resort Front Office

· Hotel/resort Front Office leadership experience is advantageous

· Intermediate First Aid certification is required

· Excellent knowledge of the hospitality industry with strong business acumen and exceptional attention to detail

· Proven leadership skills and a commitment to upholding the highest standards in customer service

· Organized and results oriented with proven time management skills and the ability to work well under pressure

· A good sense of humor and an ability to deal with stressful situations in a calm and positive manner

· Exceptional written and verbal communication skills

· Proven performance management and conflict resolution skills. Experience in performance reviews, disciplinary actions and terminations





· Experience with hotel property management systems, restaurant POS systems, Microsoft Office and Teams

· Working knowledge of applicable employment related legislation

· Demonstrated ability to consistently meet or exceed sales objectives and substantial knowledge and experience successfully executing up-to-date sales strategies

· Creativity and a strong interest in new and innovative food trends

Shifts

· Approximately 40 hours per week based on seasonal demand

· Shift work – day, evening, weekend

· Two consistent regular days off are almost always provided

· Flexibility is required, e.g. to cover line-staff shifts for last-minute sick leave

Compensation & Accommodation

· Bi-weekly salary of $3,600-$4,400, based on experience

· Generous bonus program based on achieving various KPIs

· Discounts on food and accommodation

· Private, on-site accommodation is available. $27 per day is charged but this amount will be fully refunded (less applicable withholding taxes) if you remain until the end of your contract

Physical Aspects of the Position (include, but are not limited to)

· Frequent standing and walking

· Occasional kneeling, pushing, pulling, lifting

· Must be able to carry and lift loads of up to 50 lbs on a regular basis

· Occasional ascending or descending ladders, stairs and ramps

Visa Requirements

· Must be legally eligible to work in Canada. We are unable to assist candidates in obtaining Canadian work authorization

Pine Bungalows and Kumama Bistro and Canteen are Equal Opportunity Employers and we value diversity within our workplace

Pay: $1,800.00-$2,200.00 per week

Benefits:

- Discounted or free food
- On-site parking

Ability to commute/relocate:

- Jasper, AB: reliably commute or plan to relocate before starting work (preferred)

Experience:

- Restaurant Fine Dining: 2 years (preferred)
- F&B; Management: 2 years (preferred)
- Hotel Front Desk: 1 year (preferred)

Work Location: In person

📌 Director of Hospitality (housing provided) (Jasper)
🏢 Pine Bungalows
📍 Jasper