Receptionist / Administrative Assistant – Immigration FirmOverview

We are seeking a professional, confident, and motivated Receptionist / Administrative Assistant to join our growing immigration consultancy firm.

The ideal candidate will be responsible for handling incoming and outgoing calls, responding to client inquiries, scheduling consultations, following up with potential clients, and supporting daily office operations.

This position is ideal for someone with excellent communication skills, a customer-focused attitude, and the ability to convert client inquiries into confirmed consultation bookings.

We also offer exciting same-day performance incentives in addition to regular compensation!

Key Responsibilities

- Answer incoming calls professionally and assist clients with general immigration service inquiries.
- Make outbound calls to potential clients, existing leads, and individuals interested in immigration services.
- Schedule and confirm consultation appointments with immigration consultants.
- Follow up with prospective clients to encourage consultation bookings and maintain consistent communication.
- Manage appointment calendars and coordinate meeting schedules with consultants.
- Maintain accurate records of client inquiries, calls, follow-ups, and appointments.
- Welcome walk-in clients and provide excellent front-desk customer service.
- Respond to client inquiries through phone, email, and other communication channels.
- Perform general administrative duties, including data entry, documentation, filing, and record management.
- Work toward daily and monthly performance targets related to calls, follow-ups, and consultation bookings.
- Coordinate with the immigration consulting team to ensure smooth communication and efficient client service.





Qualifications & Experience

Required:

- Excellent verbal and written communication skills in English.
- Strong telephone etiquette and confidence in making outbound calls.
- Good interpersonal, customer service, and organizational skills.
- Basic computer proficiency, including Microsoft Office or Google Workspace.
- Ability to multitask, manage appointments, and maintain accurate client records.
- Positive attitude, professional appearance, and a results-driven mindset.

Preferred:

- Previous experience in reception, telecalling, appointment setting, customer service, or administration.
- Experience working in an immigration consultancy, law firm, or qualified services office.
- Familiarity with CRM software and lead management.
- Strong follow-up and appointment-booking skills.
- Punjabi and/or Hindi language skills are considered an asset.

Compensation & Incentives

- Competitive compensation based on experience and qualifications.
- Same-day performance incentives for eligible achievements.
- Additional performance-based earning opportunities.
- Recognition and rewards for meeting booking and performance targets.
- Professional, supportive, and growth-oriented work environment.
- Opportunities for career advancement within the immigration industry.

Who We're Looking For

We are looking for someone who is confident on the phone, proactive with follow-ups, organized, and motivated by performance-based rewards.

If you enjoy communicating with people, booking appointments, achieving targets, and earning additional incentives for your efforts, we encourage you to apply.

Join our team and turn your communication skills into career growth and rewarding earning opportunities!

Pay: $17.60-$27.65 per hour

Work Location: In person

📌 Receptionist/Administrator (Mississauga)
🏢 Nationwide Immigration Services
📍 Mississauga