Title: Personal Support Worker (PSW)
Reports to: Manager of Hospice Care

Unionized: Yes
Vacancy Status Disclosure:
This position is for which a vacancy exists

AI Disclosure:
We do not use artificial intelligence (AI) to screen, assess, or select applications.

About Us:

Barrie Family Hospice of Elgin is more than a place—it’s a feeling. It’s where compassionate care meets comfort, where families find connection, and where every moment matters. We believe that end-of-life care isn’t just about health care—it’s about how we make people feel. It’s about creating an experience that honours the whole person: their story, their spirit, and the people they love.

Rooted in the heart of Elgin County and nestled among the trees overlooking Waterworks Park, our cottage-like design has ten beautiful private suites, cozy family spaces, and a peaceful, natural setting that invites quiet reflection, connection, and comfort. We’ll provide expert wrap-around care—managing pain and symptoms while supporting emotional, spiritual, and practical needs.

This isn’t just a job—it’s a calling. A chance to be part of something meaningful, to walk alongside people during life’s most sacred moments, and to help families simply be families again. Whether it’s a shared laugh around the harvest table, a sunset by the fire pit, or a favourite song played one last time, we are here to create space for love, comfort, and compassion. Our Noble Purpose guides everything we do: We support exceptional care at end of life.

If you believe in the power of presence, compassion, and human connection, we invite you to join us!

www.elginhospice.com

Position Summary:

As a valued member of a compassionate and skilled multidisciplinary team, the Personal Support Worker (PSW) provides holistic, person-centred care to individuals of Hospice of Elgin, supporting them and their families through the provision of expert end-of-life care. The PSW is responsible for providing assistance with personal care, comfort measures, and all activities of daily living. The PSW will foster an workplace that is safe and home-like, working in accordance with all Hospice Policies and Procedures, the Occupational Health and Safety Act and its regulations, and the terms and conditions of the applicable collective agreement within a unionized work environment

Duties and responsibilities include, but are not limited to:

- Provide direct, individualized personal care to residents in accordance with established care plans and individual needs.
- Assist residents with activities of daily living, including personal hygiene, bathing, dressing, toileting, mobility, transfers, and feeding, including nail care for non- diabetic residents.




- Provide oral hygiene support, including palliative mouth care, denture care, assistance with brushing teeth and gums, and additional mouth care as required.
- Provide perineal care in accordance with residents' individual continence and incontinence care needs, including basic ostomy or colostomy care.
- Empty catheter drainage bags and change leg catheter bags and bedside drainage bags in accordance with Hospice policies and procedures.
- Monitor residents' needs, well-being, and safety within the PSW scope of practice, promptly communicating changes or concerns to registered staff.
- Complete accurate, timely, and appropriate documentation using the Electronic Medical Record (EMR) system.
- Assist with symptom management and provide comfort measures as directed by registered clinical staff.
- Provide assistance and support to Direct Support Volunteers in carrying out their daily tasks, while respecting their role, independence, and comfort level.
- Participate in resident-centred team huddles and contribute to ongoing care planning and communication.
- Assist with laundry, light housekeeping, and infection prevention and control practices to maintain a clean, protected, and comfortable environment.
- Support meal service, prepare light meals as required, and assist residents with eating and drinking in accordance with individual care plans and dietary needs.
- Respect and uphold residents' rights, personal choices, cultural preferences, spiritual beliefs, and individual values.
- Provide compassionate, dignified care of the body following death, in accordance with Hospice policies and procedures.
- Offer respectful, compassionate support to grieving family members and caregivers, recognizing their individual needs and experiences.
- Contribute to a collaborative team environment that promotes safety, dignity, compassion, and excellence in end-of-life care.

Professional Expectations

PSWs are expected to work under the direction and guidance of the Registered Nurse, practise within their defined scope of practice, maintain professional and ethical standards, and contribute to a respectful, collaborative, and supportive care environment.

Qualifications & Experience:

- Graduate of a certified Personal Support Worker program (Ontario-recognized).
- Completion of Food Handler Certificate.
- Minimum three (3)



years of recent experience as a PSW.
- Strong dedication to the Noble Purpose of Hospice of Elgin and commitment to and experience in compassionate end-of-life care.
- Completion of the Fundamentals of Hospice Palliative Care Certificate (or willingness to complete within 12 months of hire).
- Commitment to pursuing continuing education in end-of-life, grief, and bereavement care.
- Knowledge of relevant Ontario health and safety legislation, infection prevention and control practices, and ethical principles in care.
- Excellent communication, active listening, and interpersonal skills; sensitivity in working with residents and grieving families.
- Ability to provide care to individuals with complex needs, including advanced illness and dementia.
- Demonstrated ability to work independently and as part of an interprofessional team.
- Ability to prioritize tasks in a fast-paced, emotionally intense environment.
- Physical ability to perform all aspects of the role, including lifting/mobility assistance (up to 60 pounds).
- Experience with housekeeping and infection control practices in a care setting.
- Experience with Electronic Medical Record (EMR) systems for documentation.
- Willingness and availability to work a variety of shifts, including 12-hour shifts, weekends, and holidays, based on hospice needs.

Additional Requirements

- Proof of vaccination will be required.
- Satisfactory Vulnerable Sector Records Check
- Be available for 12-hour shifts, with a rotating schedule, including weekends, nights and holidays.

Compensation

$22.53 - 24.58/hour

Equal Opportunity Employer Statement
Barrie Family Hospice of Elgin is an equal opportunity employer. We are committed to fostering an inclusive and accessible setting where all individuals are treated with respect and dignity. We welcome and encourage applications from people of all backgrounds, including but not limited to women, Indigenous peoples, persons with disabilities, members of visible minorities, and those of diverse sexual orientations and gender identities.

Application Acknowledgment
We thank all applicants for their interest in joining our team. Only those selected for an interview will be contacted.

For questions regarding this position or to request accommodations during the recruitment process, please contact [email protected] . We are committed to providing an accessible and inclusive recruitment experience.

Pay: $23.53-$24.58 per hour

Application question(s):

- Are you able to accept shifts on short notice when coverage is required?
- How many years of experience as a PSW do you have?
- Do you have any Palliative Care Experience?

Work Location: In person

📌 Personal Support Worker (Casual) (St. Thomas)
🏢 Barrie Family Hospice of Elgin
📍 St. Thomas