Contract Term: This position is a 13-month maternity leave contract, with the possibility of extension based on organizational needs and performance. The ideal start date is mid-January 2027. At Bucketlist Rewards, we are passionate about delivering innovative solutions to our wonderful clients. Our cutting-edge products have revolutionized Rewards and Recognitions, and we're committed to ensuring our customers achieve maximum value and success. As a Customer Success Manager (CSM), you will be responsible for building and maintaining strong relationships with our Bucketlist customers. Your primary goal will be to ensure customer satisfaction, drive adoption of our great product, and maximize customer retention and growth. Our goal is to provide companies with an easy to use web platform that enables employers to reward team members in a meaningful way that matters to them, while achieving great business results and building better organizational cultures. Act as primary customer contact within assigned Book-of-Business, fostering strong relationships and regular communication. Collaborate with Sales, Support, Onboarding, and Product teams to ensure a seamless customer experience and resolve issues promptly. Proactively engage customers with insights and strategic recommendations for optimizing Bucketlist platform usage. Monitor customer health and engagement signals, identify upsell opportunities, and conduct regular check-ins and performance reviews. focus on achieving a world-class Net Promoter Score (NPS) and high account growth. Act as the Voice of the Customer, gather and relay customer feedback to influence the product roadmap and enhancements. Drive customer advocacy, referrals, and case studies; focus on improving customer loyalty and retention. Stay current on industry trends and best practices in HR, Rewards & Recognition,



and employee engagement to provide valuable insights to customers. Proactively identify creative ways to grow and expand the book of business. Bachelor's degree in Business Administration or a related field (preferred). Experience as a Customer Success Manager for at least 3 years in SaaS environment Tech-savvy and proficient with CRM software and customer success tools. Highly organized with the ability to manage multiple priorities and workflows in a fast-paced environment with a high level of accuracy, attention to detail, and ability to meet deadlines. Creative problem-solver with a growth mindset and a clear vision for expanding their book of business. Comfortable navigating difficult customer conversations with professionalism and empathy. Bilingual in either French or Spanish as a second language is an asset in this role Remote Work: We are a distributed workplace (100% remote). This position is open to anyone residing and able to work in Canada on a remote basis. Wellness Days: In addition to paid vacation days,

we offer
flexible paid time off to fit individual needs. Includes health, dental, vision care, EFAP and more. An additional paid day off and $$ to spend to help check items off your own bucket list Home Office and Learning & Development

Advantages:
Support for your home workspace and funding to grow your skills. We'll help you achieve not just your career goals, but your personal goals as well Anticipated Salary Range for this intermediate CSM role is $70,000
- $80,000 CAD. We encourage individuals from underrepresented groups to apply, as we strive to build a team that reflects the diverse communities we serve. At Bucketlist Rewards, we use AI-assisted tools to help review and prioritize applications. AI screening is used to help sort resumes, with human review involved at every stage of our hiring process.

📌 Customer Success Manager (Vancouver)
🏢 Bucketlist Rewards
📍 Vancouver