Hero, a remote-first, fast-scaling logistics tech company, seeks a Senior Customer Service Leader to manage a 50-solid remote team and own customer experience initiatives across CX, QA, product and technology.
You will drive metrics, feedback loops and process automation to deliver exceptional service for consumers and B2B clients worldwide.
You're a proven leader with 10+ years in customer service and 7+ years in management, thriving in a high-volume, fast-paced environment. #J-18808-Ljbffr
📌 Head of Remote Customer Service (Scale-Up) (Etobicoke)
🏢 Remote Services
📍 Etobicoke
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