Leading a growing team of Customer Success Managers, the full time Senior Manager of Customer Success will ensure customer retention, drive expansion opportunities, and maximize net revenue retention in a remote environment.
Key responsibilities Manage a team of approximately 8 Customer Success Managers serving over 800 mid-market customers and representing significant revenue Develop and implement strategies for customer adoption, retention, and expansion to meet retention targets Collaborate with cross-functional teams to enhance the customer experience and drive business outcomes Required qualifications 3+ years of experience in Customer Success leadership, managing teams of 6-10+ Customer Success Managers Proven track record in driving retention and achieving net revenue retention and gross revenue retention goals Experience working collaboratively with Product, Sales, and Marketing teams Strong analytical skills, including experience with customer success platforms and metrics Experience in compliance, regulated-industry, or vertical SaaS is strongly preferred