Residential Supervisor - Permanent

Queens Association for Supported Living (QASL) is a community-based, non-profit organization that supports people with disabilities to build a good life in community, make their own decisions and have choice and control over the supports and services they receive. Our work is grounded in human rights, person-directed planning, inclusion, and the belief that everyone should have the prospect to live in a home they choose, build relationships, participate in their community, and pursue the things that matter to them. We are currently seeking a Residential Supervisor to join our team.

Reporting to the Residential Manager, the Residential Supervisor provides leadership and oversight for assigned community homes/Small Options, supporting staff to provide person-directed supports that respect people’s rights, choices and decisions. The Supervisor helps ensure people have the support they need to build a good life in community, while also ensuring the effective day-to-day operation of the home and compliance with QASL philosophy, mission, policies and procedures, and applicable provincial regulatory requirements.

Key Responsibilities:

- Provides leadership, direction and advocacy to ensure people who choose QASL’s services receive respectful, person-directed supports and have opportunities to make choices and decisions about their own lives.
- Ensures assigned homes operate in accordance with all licensing and regulatory requirements under the Disability Support Program, Protection for Persons in Care Act and Occupational Health and Safety Act; ensuring compliance at all times.
- Supports staff to understand and uphold the rights, choices, preferences and desired outcomes of the people who choose QASL’s services.
- Promote and adhere to the guiding principles of Respect, Integrity, Caring, Knowledge (R.I.C.K.).
- Builds a positive, respectful team culture and models effective relationships with the people who choose QASL’s services, their families and others who are important to them.
- Supports staff to provide individualized supports that reflect each person’s choices, goals, interests,



relationships and community connections.
- Coordinates the development and ongoing review of individualized support plans, ensuring they reflect what is important to each person, what they want to achieve and what support is needed to make it happen.
- Ensures people are meaningfully involved in decisions about their supports and in the development, implementation and evaluation of their My Plans (IPPs) and required reporting.
- Promotes opportunities for people to participate in their communities, build relationships, try new things and pursue the activities and experiences that are meaningful to them.
- Promotes a healthy and protected workplace and ensures occupational health and safety requirements are understood and followed.
- Provides effective leadership to staff through clear and timely communication, direction, problem-solving, conflict resolution, mediation and support.
- Conducts performance review meetings and addresses performance concerns as needed and at the appropriate level, in accordance with QASL policies and the Collective Agreement.
- Assists the HR Assistant with scheduling needs and maintains accurate records and documentation.
- Facilitate monthly staff team meetings, ensuring accurate attendance and minutes are recorded.
- Ensures fiscal accountability following budgets and policies.
- Maintains flexibility and availability to respond to the changing needs of the homes and the people who choose QASL’s services, including responding to urgent situations when required.
- Participates in the Emergency On Call system on a rotational basis.

The Ideal Candidate would possess the following Qualifications:

- Bachelor's degree or Diploma in Disability Support, Social Services, Human Services or a related field,



with previous leadership or supervisory experience.
- Experience working directly with people with disabilities, with a strong understanding of self-advocacy, supported decision-making and person-directed approaches.
- Knowledge of the Disability Support Program, applicable licensing and regulatory requirements, and the Nova Scotia Human Rights Remedy and its impact on how disability supports are provided.
- A positive, engaging leadership style and the ability to build confidence, trust and accountability within a team.
- Strong organizational skills, attention to detail and the ability to manage competing priorities.
- Strong interpersonal skills, with the capacity to relate well with staff, people who choose QASL’s services, families, community partners, and care coordinators.
- Excellent communication skills both verbal and written, with the ability to collaborate effectively with the Supervisory and management teams.
- A commitment to inclusion and to supporting people to build relationships, participate in their communities, make their own decisions and pursue the things that are significant to them.
- General understanding of financial controls and the ability to manage within an assigned budget and follow QASL financial policies and procedures.
- Experience working in a unionized environment.
- The ability to work independently, manage time effectively and remain calm and solution-focused in challenging situations.
- A strong understanding of Occupational Health and Safety practices and a commitment to maintaining a safe and healthy workplace.
- Provide a clean Vulnerable Sector check, driver’s abstract and access to a safe, reliable vehicle.

Interested applicants should submit a resume and cover letter detailing what makes you the ideal candidate for this position. Submissions should be directed to the attention of Natasha Strickland, Residential Manager (either hand delivered to Penny Lane or via email [email protected])

Deadline to apply is October 15th. Only those selected for an interview will be contacted.

Work Location: In person

📌 Residential Supervisor (Liverpool)
🏢 Queens Association for Supported Living
📍 Liverpool