The Quality Manager owns the company’s quality management system (QMS). The role sets quality strategy and works with engineering, production, purchasing and customers to prevent defects, resolve issues and drive continuous improvement.

Role and Responsibilities

· Maintain and improve the QMS in line with ISO 9001 and applicable customer and industry standards

· Act as management representative for certification, surveillance and customer audits

· Own the internal audit program, management reviews and document control process, and continuous improvement process

· Lead quality initiatives across departments and the company

· Approve quality policies, procedures, work instructions and inspection plans

· Define inspection and test requirements for incoming, in-process and final product

· Lead root-cause analysis (8D, 5 Whys, fishbone) for major nonconformances and customer complaints

· Take ownership of customer satisfaction, warranty issues, field issues, and customer quality escalations

· Own the corrective and preventive action (CAPA) process and verify that actions are effective

· Own tracking of Cost of Quality (COQ), rework, project defects, audit findings, customer satisfaction, warranty costs, and quality escapes

· Apply risk-based thinking to identify, assess, and mitigate potential process or product failures before they occur

· Design and implement robust quality plans, control measures, and preventive actions aligned with ISO 9001 / relevant industry standards

· Support new product introduction with quality planning, FMEA,



control plans and first article inspection

· Lead supplier qualification, supplier audits, scorecards and supplier corrective actions

· Train, coach and evaluate the team; set goals and priorities

· Set and report quality KPIs such as warranty and rework cost, customer returns, on-time CAPA closure and supplier quality

· Manage the quality budget, including gauges, calibration and inspection equipment

· Build quality culture across the company through training and visible engineering, purchasing, and shop-floor engagement

Preferred Qualifications

· A background in engineering or a related technical field, or equivalent experience

· 3+ years of quality experience in a manufacturing environment, preferably in automation, manufacturing equipment or custom machinery.

· Working knowledge of ISO 9001 and experience leading external audits

· Hands-on skill with root-cause analysis, CAPA, FMEA, control plans etc.

· Familiarity with engineering drawings

To support our recruitment process, applications may be reviewed using AI-assisted screening tools. All hiring decisions are made by qualified members of our hiring team.

Pay: $80,000.00-$130,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- In office parking
- Paid time off
- Tuition reimbursement
- Vision care

Application question(s):

- Do you have working knowledge of ISO 9001 and leading external audits?

Experience:

- quality : 3 years (required)

Work Location: In person

📌 Quality Manager (Barrie)
🏢 Linear Transfer Automation
📍 Barrie