Holiday Helpers Canada is a registered charity that provides customized poverty relief packages to families living in low-income situations with young children. We've been helping families for 25+ years and this year we are aiming to support 1,400 families in the GTA, Durham, Hamilton and York regions. We are looking for a Holiday Operations Assistant who can support us with various activities at our workshop locations in the GTA, Durham and York Regions.
Job Summary
"Santa's Workshop" in York is a pop location and will operate for 4 days starting on December 2nd and ending on December 5th 2026. At this location you will be receiving packages and hosting corporate and public volunteers who come to assist with sorting, organizing and packing family packages. This location is lively and requires a high level of organization before they kick off. While the event is going on, jobs need to be assigned/re-assigned, supplies topped up, and spontaneous requests fulfilled. We're looking for a friendly person who works well under pressure, is organized, loves Christmas and has experience working with people in an event situation. Due to the short-term nature of the position, we require the person to be available all 4 days between the hours of 9am – 8pm.
Duties
- Setting up and closing the event each day
- Working with volunteer groups (corporate and public)
- Tidying up and organizing work areas
- Other duties as assigned
Works within the policies, procedures and regulations as required by the Company and under the Occupational Health and Safety Act.
Skills
- 2 - 4 years of relative work experience
- Remains positive and friendly in a busy, time-sensitive workplace
- Is able to take direction and feedback well
- Has a high level of professionalism
- Demonstrated customer service and relationship skills
- Proficient with MS Office (Outlook, Excel, Word) or other associated products like SalesForce
- Strong communication skills as well as patient, respectful, and compassionate with our recipient families and volunteers
- Excellent organizational skills with the ability to multi-task and attend to detail
- Punctual with a strong work ethic and commitment to seeing jobs through
- Works well in a team environment
- Loves Christmas is an asset
Physical & Psychological Working Conditions/Requirements
- Job requires ability to stand for extended periods of time
- Lifting approximately 5 to 15 kg
- Ability to manage volunteer and family expectations and potentially deal with conflict