Company Overview: Req ID: 393518 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT DATA's Client is currently seeking a Service Now Consultant to join their team in Ottawa, Ontario (CA-ON), Canada (CA).

Position Title - Senior Service

Now Consultant / Developer Location - Canada, Open to USA Job Summary We are seeking a highly skilled and experienced Senior Service

Now Consultant / Developer with over 8–10 years of expertise in Service

Now platform development, administration, automation, and enterprise integrations.

The ideal candidate will lead the architecture, design, implementation, and optimization of scalable Service

Now solutions aligned with business and IT objectives.

This role requires deep technical knowledge of ITSM, ITOM, CMDB/CSDM, workflow automation, integrations, and platform governance.

The successful candidate will collaborate with cross-functional teams, mentor junior developers, and drive digital transformation initiatives across enterprise environments.

Key Responsibilities Service

Now Architecture & Development Lead Service

Now architecture, solution design, and technical delivery initiatives.

Develop scalable and maintainable Service

Now applications using: Flow Designer Workflows Business Rules Script Includes Client Scripts UI Policies Service Portal Widgets Design and implement custom scoped applications and enterprise workflows.

Establish platform standards, governance, and development best practices. ITSM / ITOM Implementation Implement and enhance ITSM modules including: Incident Management Problem Management Change Management Request Management Asset Management Support ITOM initiatives including Discovery, CMDB, and infrastructure visibility.

Design robust CMDB structures, CI relationships, and governance frameworks aligned with CSDM standards.

Integration & Automation Develop and maintain REST/SOAP integrations between Service

Now and third-party enterprise systems.

Configure and manage MID Server integrations.

Automate business processes using Integration

Hub, Orchestration, and ETL solutions.

Integrate Service

Now with platforms such as SAP, Azure, Workday, Sail

Point, SCCM, Salesforce, Intune, and Mobile

Iron.

Data Management & Platform Operations Manage large-scale data migrations and transformation activities.





Maintain data integrity and synchronization across systems.

Monitor platform health, performance, and usage compliance.

Troubleshoot complex technical, automation, and integration issues.

Leadership & Collaboration Provide technical leadership and mentorship to development teams.

Collaborate with business stakeholders to gather requirements and define solutions.

Participate in strategic planning and continuous improvement initiatives.

Produce technical documentation, architecture diagrams, and implementation guides.

Required Qualifications Education Bachelor's degree in Computer Science, Information Technology, or related field.

Master's degree or postgraduate qualification preferred.

Experience 8+ years of hands-on Service

Now development and administration experience. 5+ years of solid experience implementing enterprise ITSM and ITOM solutions. 5+ years of proven expertise in CMDB architecture and CSDM alignment.

Experience working in enterprise-scale environments.

Technical Skills Service

Now Platform Development Java

Script (ES6+) Glide APIs & Server-side scripting Service Portal Development REST/SOAP APIs Integration

Hub ETL SQL & Relational Databases HTML5, XML, CSS3 Python scripting (preferred) Certifications Preferred certifications include: Service

Now Certified System Administrator (CSA) Certified Application Developer (CAD) ITSM Implementation Specialist Discovery Implementation Specialist CMDB/CSDM Implementation Specialist ITSM Professional Suite Certification Certified Technical Architect (CTA) – in progress or completed Preferred Qualifications Experience designing enterprise workflow automation solutions.

Knowledge of ITIL and ITBM frameworks.

Experience with cloud and identity platforms.

Strong analytical and troubleshooting skills.

Experience leading large-scale digital transformation projects.





Soft Skills Excellent communication and stakeholder management Strong analytical and problem-solving abilities Attention to detail Collaborative teamwork Adaptive leadership and mentoring capabilities Key Projects & Exposure SAP Integration automation CMDB ETL and CI standardization initiatives Fleet management / Pool Car applications Electronic document management systems Enterprise workflow automation programs About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D; to help organizations and society move confidently and sustainably into the digital future.

Visit us at us.nttdata.com NTT DATA endeavors to make accessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here.

If you'd like more information on your EEO rights under the law, please click here.

For Pay Transparency information, please click here. NTT DATA provides a reasonable range of compensation for Canada-based positions.

The starting pay range for this remote role is $70 to $80/hour.

This range reflects the minimum and maximum target compensation for the position across all Canada locations.

Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for NTT DATA's Employee Assistance Program (EAP) and Discount Perks. #indist #li-northamerica

📌 ServiceNow Consultant - REMOTE (Ottawa)
🏢 NTT DATA
📍 Ottawa